HeroChat Terms of Service

Last updated: April 2026

1. Scope
These Terms of Service govern the use of the HeroChat service provided by HeroChat. The service is intended for business users.

2. Description of Service
HeroChat provides a web-based live chat solution that allows website operators to communicate with their visitors in real time.

3. Account Registration
To use HeroChat, you must create an account. You are responsible for keeping your access credentials secure and for all activities under your account.

4. Availability
HeroChat aims to provide high availability of its services. However, uninterrupted availability cannot be guaranteed. Maintenance, updates, or technical issues may cause temporary interruptions.

5. User Responsibilities
You agree to use the service in compliance with applicable laws. You must not use the service for unlawful purposes or to transmit harmful content.

6. Fees
Some features of HeroChat may require payment. Pricing details are provided on the website. All fees are due according to the agreed terms.

7. Data Handling
Customer data processed through the service remains the responsibility of the user. HeroChat processes data as necessary to provide the service.

8. Termination
Either party may terminate the service according to the agreed terms. Upon termination, stored data may be deleted after a reasonable retention period.

9. Liability
HeroChat is liable only for damages caused intentionally or by gross negligence. Liability for indirect damages or loss of profits is excluded to the extent permitted by law.

10. Governing Law
These Terms are governed by the laws of Germany. The place of jurisdiction is Berlin, where legally permissible.

11. Changes to Terms
HeroChat may update these Terms from time to time. Continued use of the service constitutes acceptance of the updated Terms.